Elevate Cleaning is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, request a quotation or use our cleaning services.
We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Elevate Cleaning is a trading style of PCSThorpe Window Cleaning Ltd, a company registered in England and Wales under company number 17213200.
PCSThorpe Window Cleaning Ltd is responsible for determining how and why your personal information is processed.
Throughout this Privacy Policy, the terms "Elevate Cleaning", "we", "us" and "our" refer to Elevate Cleaning and its operating company, PCSThorpe Window Cleaning Ltd.
Website: https://elevate-cleaning.co.uk/
2. What Personal Information We Collect
We collect personal information when you visit our website, contact us, request a quotation, arrange a cleaning service or communicate with us about a project.
The information we collect depends on how you interact with our business.
Contact information
We may collect your first name, surname, email address, telephone number, postcode and other contact details you provide through our website or other communication channels.
Enquiry and quotation information
When you request a quotation or enquire about our services, we may collect information about your cleaning requirements, property type, service location, preferred appointment times and any additional details needed to assess your requirements.
Property and site information
For residential, commercial and industrial cleaning projects, we may collect relevant information about the premises, including property dimensions, access arrangements, building materials, cleaning requirements and site-specific instructions.
For specialist services, such as high-access window cleaning, façade cleaning and industrial cleaning, we may also need information about site access, operational restrictions and relevant health and safety requirements.
Customer and booking information
If you book our services, we may collect information about appointments, quotations, contracts, cleaning schedules, service history, correspondence and customer instructions.
For commercial clients, this may include business contact details, company information and information needed to manage a service agreement.
Payment and financial information
We may process information relating to quotations, invoices, payments and transaction records.
Where a third-party payment provider processes payments, that provider may handle payment information under its own privacy arrangements.
Website and technical information
When you visit our website, we may collect technical information such as your IP address, browser type, device information, operating system, pages visited and how you interact with the website.
The information collected depends on the website technologies, hosting arrangements and analytics services in use.
Marketing preferences
Where applicable, we may record your marketing preferences, consent choices, communication history and requests to stop receiving marketing messages.
Information from third parties
We may receive relevant information from third parties where necessary to provide our services, respond to an enquiry or manage a project lawfully.
We only collect personal information that is relevant to the purpose for which we need it.
3. How We Use Your Personal Information
We use personal information to respond to enquiries, provide quotations, deliver cleaning services and manage our business.
Depending on the circumstances, we may use your information to:
Respond to enquiries and requests for information.
Prepare quotations for residential, commercial and industrial cleaning services.
Assess property requirements and determine suitable cleaning methods.
Arrange site visits, appointments and cleaning schedules.
Deliver cleaning services and manage ongoing contracts.
Communicate with customers about bookings, changes, instructions and completed work.
Manage customer relationships, feedback and complaints.
Prepare invoices, process payments and maintain financial records.
Coordinate work with relevant employees, contractors and service providers.
Maintain site records and relevant health and safety documentation.
Improve our website, services and customer experience.
Protect our business, website and systems against fraud, misuse and security threats.
Meet applicable legal, regulatory, tax and accounting obligations.
Send marketing communications where permitted by law.
We will only use personal information where we have an appropriate lawful basis. If we intend to use your information for a new purpose, we will provide further information where required by law.
4. Our Lawful Bases for Processing Personal Data
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following lawful bases.
Contractual necessity
We process personal information when necessary to prepare a quotation, arrange a site visit, enter into a contract, manage a booking or deliver our cleaning services.
This includes taking steps at your request before entering into a contract.
Legitimate interests
We may process personal information where necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
Our legitimate interests may include responding to enquiries, managing commercial relationships, maintaining business records, improving our services, protecting our systems and operating our cleaning business effectively.
Where we rely on legitimate interests, we consider the impact of the processing on your privacy and rights.
Legal obligations
We process personal information when necessary to comply with applicable legal, tax, accounting, employment, health and safety or regulatory obligations.
Consent
We rely on consent where required by law. This may include certain marketing communications and the use of non-essential cookies or similar tracking technologies.
You can withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before you withdrew consent.
Legal claims
Where necessary, we may process personal information to establish, exercise or defend legal claims.
The lawful basis we rely on depends on the purpose and circumstances of the processing.
5. How We Share Your Personal Information
We do not sell your personal information to third parties.
We may share relevant information with third parties where necessary to provide our services, operate our business or comply with legal obligations.
These parties may include:
Website and hosting providers: To operate, maintain and secure our website.
IT and software providers: To support business systems, communications, customer management and record keeping.
Payment providers: To process payments where applicable.
Employees and contractors: Where access to relevant information is necessary to deliver services or manage a project.
Professional advisers: Such as accountants, solicitors and other advisers who support our business.
Business partners and subcontractors: Where their involvement is necessary to fulfil a service or project you have requested.
Insurance providers: Where information is required to manage an insurance matter or claim.
Authorities and regulators: Where disclosure is required by law or necessary to establish, exercise or defend legal claims.
We only share personal information that is reasonably necessary for the relevant purpose.
Where third parties process personal information on our behalf, we take appropriate steps to ensure suitable data protection arrangements are in place.
Some third parties may act as independent data controllers. Their own privacy policies may apply to the information they process.
6. International Transfers of Personal Data
Some of our website, software or other service providers may store or process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that the transfer complies with applicable data protection legislation.
Depending on the circumstances, we may rely on an applicable adequacy regulation or decision, approved contractual safeguards or another lawful transfer mechanism.
You can contact us through our website if you would like further information about international transfers relevant to your personal information.
7. How Long We Keep Your Personal Information
We retain personal information only for as long as necessary to fulfil the purposes for which we collected it, including delivering our services, managing customer relationships, maintaining business records and meeting legal obligations.
Retention periods depend on the type of information and the reason we hold it.
For example:
Enquiries and quotations: We retain these for an appropriate period to respond to enquiries, follow up on quotations and maintain relevant business records.
Customer and booking records: We retain these for as long as necessary to manage services, maintain customer relationships and resolve disputes.
Commercial contracts and project records: We retain these for as long as necessary to manage contractual obligations, document completed work and address potential claims.
Financial records: We retain invoices, payment records and related documents for the periods required by applicable tax and accounting legislation.
Health and safety records: We retain relevant records for the period required by law or justified by the purpose for which they were collected.
Marketing information: We retain this information until it is no longer needed or you withdraw consent or opt out, subject to any necessary suppression records.
Website and technical information: We retain technical and analytics information according to its purpose, the settings of the relevant technology and applicable requirements.
When personal information is no longer required, we will securely delete it, anonymise it or otherwise dispose of it appropriately, unless we have a lawful reason to retain it for longer.
8. How We Protect Your Personal Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
These measures may include access controls, secure systems, appropriate internal procedures and safeguards provided by our service providers.
We limit access to personal information to those who need it for legitimate business purposes.
However, no electronic storage or transmission method is completely secure. We cannot guarantee absolute security, but we take appropriate steps to protect the information entrusted to us.
If a personal data breach occurs, we will investigate and take appropriate action, including notifying the relevant authorities and affected individuals where required by law.
9. Cookies and Website Technologies
Our website may use cookies and similar technologies to support functionality, remember preferences, understand visitor behaviour and improve performance.
Cookies are small text files stored on your device when you visit a website.
Depending on the technologies in use, cookies may include:
Essential cookies
These support necessary website functions, such as security and core functionality.
Analytics cookies
These help us understand how visitors use our website, identify popular pages and assess website performance.
Marketing cookies
These may be used to measure advertising effectiveness or support targeted marketing.
We will obtain consent before using non-essential cookies where required by law. Essential cookies may be used where they are strictly necessary for a service you have requested or for the operation of the website.
You can manage your cookie preferences through our cookie settings where available. You can also adjust your browser settings, although disabling certain cookies may affect website functionality.
For details of the specific cookies used on our website, including their purposes and retention periods, please consult our cookie settings where available.
10. Your Data Protection Rights
Under applicable data protection law, you may have several rights concerning your personal information.
Right of access
You can request a copy of the personal information we hold about you.
Right to rectification
You can ask us to correct inaccurate information or complete information that is incomplete.
Right to erasure
You can ask us to delete your personal information where the law permits.
Right to restriction
You can ask us to restrict the processing of your personal information in certain circumstances.
Right to data portability
You may be entitled to receive certain personal information in a structured, commonly used and machine-readable format or ask us to transfer it to another organisation.
Right to object
You can object to certain types of processing, including processing based on our legitimate interests.
You have an absolute right to object to the processing of your personal information for direct marketing. If you object to direct marketing, we must stop processing your information for that purpose.
Right to withdraw consent
Where we rely on consent, you can withdraw it at any time.
Rights relating to automated decisions
You may have rights relating to certain decisions made solely through automated processing, including profiling, where those decisions have legal or similarly significant effects.
These rights are subject to legal conditions and exemptions. Not every right applies in every situation.
To exercise your rights, contact us through our website and explain your request. We may need to verify your identity before responding.
We will respond within the time limits required by applicable law. Requests are normally free of charge, although the law permits charges or refusal in certain circumstances, such as manifestly unfounded or excessive requests.
11. Marketing Communications
We may send marketing communications about our cleaning services where we have a lawful basis and comply with applicable electronic marketing rules.
Where consent is required, we will obtain it before sending marketing communications.
You can opt out at any time by following the unsubscribe instructions in a communication, where available, or by contacting us through our website.
If you opt out, we may retain limited information on a suppression list to ensure that we respect your preference and do not send further marketing communications unlawfully.
Opting out of marketing will not prevent us from sending essential communications relating to an existing enquiry, quotation, booking, contract or service.
12. Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties.
When you follow an external link, the privacy policy and practices of that third party will apply to your use of its website or service.
We are not responsible for the privacy practices, content or security of websites we do not operate.
We recommend reviewing the relevant privacy policy before submitting personal information to another organisation.
13. Children's Privacy
Our website and cleaning services are intended for people and organisations seeking cleaning services.
We do not knowingly collect children's personal information unless collection is necessary and lawful in the circumstances.
If you believe a child has provided us with personal information inappropriately, please contact us through our website so that we can investigate and take appropriate action.
14. Automated Decision-Making
We do not intend to make decisions about individuals based solely on automated processing, including profiling, where those decisions produce legal or similarly significant effects.
If our practices change and such processing becomes relevant, we will update this Privacy Policy and provide the additional information required by law.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, website functionality, service providers or legal obligations.
We will publish the latest version on this page and update the revision date.
Where required by law, we will provide additional information about significant changes before introducing new uses of personal information.
We recommend reviewing this page periodically to understand how we handle and protect your personal information.
16. Contact Us
If you have questions about this Privacy Policy, want to exercise your data protection rights or have concerns about how we process your personal information, please contact us through our website.
Elevate Cleaning
A trading style of PCSThorpe Window Cleaning Ltd
Company number: 17213200
Registered in England and Wales.
Website: https://elevate-cleaning.co.uk/
17. Making a Complaint
We aim to handle personal information fairly, lawfully and transparently.
If you are unhappy with how we have handled your personal information, please contact us through our website so that we can investigate your concerns.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information Commissioner's Office
Website: https://ico.org.uk/make-a-complaint/
You can contact the ICO if you believe we have not handled your personal information in accordance with applicable data protection law.